Ahh the anticipation. Your favourite band is in town. You are ready to part with your precious money (note to promoters, it is very precious, so cherish our custom), but no matter how quick you are in booking tickets online, some company gets hold of them first.
So you end up booking tickets which might have a nice little ‘booking’ or ‘administration’ fee (i.e.taking a cut for doing nothing in return) added on top.
Slight problem. The tickets you paid for don’t arrive. So you call up on a telephone number that, in the words of British Telecom themselves
can help you generate that extra bit of revenue by deciding the rate you want customers to pay for the call
Lovely. So now the fan has paid an additional amount for the joy of chasing tickets paid for over a month ago.
Tickets still don’t arrive on the day of the concert. Don’t worry, they have been dispatched the day before according to the website tracker service, I am told…yeah right.
In the same breath, I am told that as the tickets have not arrived, I can pick them up at the venue, which means a nice little queue to collect tickets I paid for over a month ago, instead of having them in my hands. The company person I spoke to knew so little about the venue – I was told that I would have to queue up with people who had their tickets, when in fact it doesn’t work like that at all at the South Bank Centre.
So stealing myself for going earlier to the South Bank, when at 4pm, the tickets turn up at my house. Lucky I was at home. Utter shambles, and a waste of my time chasing these tickets. Mind you, given the huge number of complaints I see on the net about SeeTickets, I guess I should be so lucky…
So my question is this.
What is the point of SeeTickets for fans?